Resources

Approved organization accounts can pay by purchase order. At checkout choose Purchase order and enter the PO number; the order is held as PO Approval until your approver and our accounts desk clear it, then moves to Processing and ships like any other order. The PO number prints on the packing list and the invoice.

If your agency issues the PO as a document, email it to our accounts desk after placing the order or attach it to your quote request. Make sure it references our quote number when there is one, the ship-to and bill-to addresses, and a contact who can answer questions about it.

Sales tax is calculated at checkout from the ship-to address. If your organization is exempt, send the certificate before you order and tax is removed from the account’s orders.

In North Carolina the form is E-595E, the Streamlined Sales and Use Tax Certificate of Exemption. Out-of-state purchasers send their state’s exemption or resale certificate. Federal agencies are exempt on direct purchases; state and local entities follow their own rules — send whatever your state issues.

Email the completed certificate to our accounts desk with the account name it applies to. A blank E-595E is in the documents list above.

Government purchase cards (GPC / SmartPay) are accepted at checkout like any other card, and for quotes paid by card. Enter the card exactly as issued, including the cardholder name.

Your order confirmation and invoice list every line with quantity, unit price and manufacturer part number — the detail most card reconciliation needs. If your agency needs additional references on the paperwork, tell your account specialist and they are added before the invoice is issued.

Your agency’s purchase thresholds and card rules are yours to apply. If a purchase needs a formal quote or a purchase order instead, start with a quote request and reference the quote number on the order.

Quick Order takes a list — pasted lines of part number and quantity, or an uploaded spreadsheet — and matches every line against the catalog. Matched lines go to the cart; ambiguous lines are flagged for you to confirm; items we do not list are routed to a quote or a sourcing request.

It accepts catalog SKUs, manufacturer part numbers, UPCs and NSNs. Keep one item per line with the quantity after it, and use the same unit of measure the catalog shows (case, box, each) so pack quantities come out right.

A Lumbee Advanced Medical Supply quote carries a quote number, the date it expires, and one line per item with the catalog SKU, the manufacturer’s part number, the pack size and unit of measure, the unit price and the extended price. Shipping, tax and any freight or handling are separate lines, followed by the payment terms that apply to your account.

Check the pack size against what you actually need — a case is not an each — and confirm the ship-to address. To accept, reference the quote number on your purchase order or accept it in your account. Expired quotes are re-priced on request.

Unopened items in resalable condition can be returned within 30 days of delivery with a return merchandise authorization (RMA). Sterile, dated, refrigerated and custom-configured items cannot be restocked once the sterile barrier or cold chain is broken.

Request an RMA from the order in your account, or contact support with the order number, SKU and quantity. Write the RMA number on the outside of the box; credits are issued after the return is received and inspected.